Returns & Cancellations
We want you to be completely satisfied with every purchase that you make at Flufff. If you are dissatisfied with any product you ordered, we will exchange it, replace it or return it for a refund for the purchase price of your merchandise.
Only new and unworn merchandise will be accepted within 14 days of the original purchase date. Any merchandise that arrives after the 14 day period will only be eligible for an exchange. Shipping and handling fees are not refundable. We ship exchanges, Monday through Friday (Holidays excluded).
When returning items you will be responsible for the cost of the postage to Flufff. We ship exchanged products back to you for free with Canada Post – Regular Parcel.
If you have received a faulty or incorrect item, Flufff will cover any additional postage costs incurred.
International customers WILL be responsible for all shipping costs (Exchange shipping costs are the same as the original) We will require payment before we can ship any international exchange.
Please repack merchandise in the original shipping carton (or of the equivalent quality) and ship to the following address:
Please note, multiple order returns and wholesale orders may be subject to a 20% restocking fee
Any question please contact firstname.lastname@example.org